Privacy Policy
Luminous Home Services values your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard information obtained through our
website, contact forms, and communication channels.
Luminous Home Services is owned and operated by Ascent International LLC.
Information We Collect
We may collect personal information including, but not limited to, your name, phone number,
email address, service address, and details related to your service request.
How We Use Your Information
Your information is used solely to:
- Provide quotes and schedule services
- Communicate regarding quotes, appointments, and service updates
- Respond to inquiries and customer support requests
Information Sharing
Luminous Home Services does not sell, rent, or share your personal information with third parties
for marketing or profit. Your information is kept confidential and used only for business operations.
Data Security
We take reasonable measures to protect your personal information from unauthorized access,
disclosure, or misuse.
Terms and Conditions
Consent to Communications
By submitting a request for a quote, contacting us through our website, or providing your phone number,
you consent to receive communications from Luminous Home Services via phone call, email, or text message
related to quotes, scheduling, appointment updates, and customer questions.
SMS Messaging Program (Quotes & Appointment Updates Only)
If you opt in to receive SMS messages from us, messages are used only for:
- Quote requests and follow-ups
- Scheduling and appointment confirmations
- Appointment reminders or changes
- Customer service questions and support
We do not send promotional or marketing messages as part of this program.
Organization / Sender
Messages are sent by Luminous Home Services (owned and operated by Ascent International LLC).
Fees
Message and data rates may apply.
Message Frequency
Message frequency varies depending on your quote request, scheduling, and support needs.
Customer Care
For help, reply HELP or contact us at 346-661-8067.
Opt-Out Instructions
You may opt out at any time by replying STOP. After opting out, you will no longer receive SMS messages
unless you opt in again.
Use of Opt-In Information
SMS consent and phone numbers are used only for communication directly related to your quote,
appointments, and customer support. We do not sell, rent, share, or disclose SMS consent or phone numbers
to third parties for marketing or profit.
Web Form Opt-In Requirements
To remain compliant:
- Consent checkboxes must not be pre-selected.
- Consent checkboxes must be optional and cannot be required to submit a form.
- If marketing messages are ever offered, they must use a separate optional checkbox from non-marketing messages.
- Privacy Policy and Terms links should be displayed at the footer of the form (not inside the checkbox statement).
Required Disclosure in Opt-In Call to Action (CTA)
All opt-in Call-to-Action disclosures should include:
- Description of messages (quotes, scheduling, appointment updates, customer questions)
- Sender identity: Luminous Home Services
- Fees: Message and data rates may apply
- Frequency: Message frequency varies
- Customer care: reply HELP or call 346-661-8067
- Opt-out: reply STOP to unsubscribe
- Links at the bottom of the form to Privacy Policy and Terms
Changes to This Policy
We reserve the right to update or modify this Privacy Policy and Terms at any time.
Changes will be posted on this page.
Contact Information
If you have any questions regarding this Privacy Policy or Terms and Conditions, please contact us:
Luminous Home Services
Owned and operated by Ascent International LLC
Phone: 346-661-8067
Email: sales@luminous-hs.com