Effective Date: 01/01/2025
Welcome to Luminous Home Service! These Terms and Conditions (“Terms”) govern your use of our services and website. By accessing and using our services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our services.
1. Acceptance of Terms
By using our website or engaging with Luminous Home Service, you agree to these Terms and Conditions. We reserve the right to modify or update these Terms at any time, and any such changes will be effective immediately upon posting. We encourage you to review these Terms periodically.
2. Services Provided
Luminous Home Service offers a range of home services, including but not limited to Window cleaning, Pressure washing, Gutter Cleaning, Solar panel Cleaning, Holiday lights and Permanent lighting. Details of the specific services we offer are available on our website. We will provide these services according to the terms outlined in any service agreement, quotation, or order confirmation.
3. Use of Our Website
When accessing and using our website, you agree to the following:
Personal Use Only: Our website is for personal, non-commercial use only. You may not use the website for any illegal or unauthorized purposes.
Accuracy of Information: You agree to provide accurate and up-to-date information when interacting with our services, including but not limited to service requests, contact details, and payment information.
Account Security: If you create an account with us, you are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.
Prohibited Conduct: You agree not to engage in any activities that could damage, disable, or overburden the website, or interfere with the enjoyment of the website by other users. Unauthorized use of our website, including collecting or using other users’ information, is prohibited.
4. Service Scheduling and Payment
Scheduling Services: To request a service, you must provide all relevant details and schedule an appointment through our website, phone, or email. We will confirm the availability of services and provide a time window for the requested work.
Payment: All payments for services are due in full at the end of service, unless otherwise agreed upon. Payment may be made through cash, credit card, bank transfer, or check. Invoices for services rendered will be provided to you upon completion of the service.
Cancellation Policy: If you need to cancel or reschedule a service appointment, please notify us at least 24 hours in advance.
5. Prices and Fees
Pricing: Prices for services are determined based on the scope of work, location, and any applicable promotions. The total price will be provided before services are rendered.
Changes in Prices: We reserve the right to change the pricing for our services at any time. Any changes will be communicated to you in advance before services are provided.
6. Customer Responsibilities
You agree to:
Provide Access: Ensure that our technicians or service providers have access to your property and all areas necessary to perform the requested service.
Clear Instructions: Provide us with clear instructions and relevant details about the services you require. Any additional work requested after the service has begun may result in extra charges.
Safety and Health: Ensure that the environment where we provide our services is safe and suitable for our technicians. If our technicians determine that there is an unsafe condition or hazard, we may suspend or refuse the service.
7. Limitation of Liability
Luminous Home Service will provide services with reasonable care and skill. However, we are not liable for any damages, losses, or injuries that may occur during or after the provision of our services, unless caused by our negligence or willful misconduct.
Force Majeure: We are not responsible for delays or failure to perform services due to events beyond our control, including natural disasters, strikes, or other unforeseen circumstances.
8. Termination
We reserve the right to suspend or terminate your access to our services and website if you violate any of these Terms and Conditions. Upon termination, you agree to stop using our services and website, and any outstanding payments owed will remain due.
9. Privacy and Data Protection
We value your privacy and are committed to protecting your personal information. By using our services, you agree to our Privacy Policy, which explains how we collect, use, and protect your data. For more information, please refer to our Privacy Policy.
10. Intellectual Property
All content and materials on our website, including but not limited to logos, graphics, text, and software, are the property of Luminous Home Service and are protected by copyright laws. You may not use, copy, or reproduce any of our content without prior written permission.
11. Dispute Resolution
Any disputes arising out of or related to these Terms and Conditions or the services provided will be resolved through arbitration, in accordance with the laws of Texas. By using our services, you agree to resolve disputes in this manner.
12. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Texas. Any disputes not resolved through mediation or arbitration will be subject to the exclusive jurisdiction of the courts in Texas
13. Contact Us
If you have any questions, concerns, or requests related to these Terms and Conditions, please contact us at:
Email: sales@luminous-hs.com
