Terms and conditions

Last updated September 15, 2026

These terms apply when you request a quote or book a service with Luminous Home Services. Booking a job means you accept them. If you have questions about anything below, call us before your appointment.

Quotes and pricing

Quotes are based on the information you give us and, where possible, on photos or a look at the property. Prices shown on our website are starting prices for a typical home. If what we find on site is materially different from what was described, for example a larger home, a third story, heavy staining or a surface that needs a different process, we will tell you the revised price before we start. You are free to decline at that point at no cost.

Quotes are valid for 30 days unless we say otherwise.

Scheduling, access and weather

We give you an arrival window rather than an exact time, because job lengths vary. Please make sure we have access to the areas being serviced, including gates, side yards and exterior water spigots, and that vehicles, patio furniture and fragile items are moved clear. Pets should be kept inside while we work.

Houston weather being what it is, we may reschedule for rain, lightning or high wind. We will contact you as early as we can and move you to the next available slot at no charge.

If we arrive and cannot access the property or cannot work safely, we may charge a trip fee of up to half the quoted price.

Cancellation and rescheduling

Cancel or reschedule any time up to 24 hours before your arrival window at no cost. Inside 24 hours we may charge a cancellation fee. Deposits on permanent lighting installations are covered separately below.

Payment

Payment is due when the work is finished unless we have agreed otherwise in writing. We accept card, bank transfer, cash and check. Returned checks carry a fee. Unpaid balances may be referred for collection, and you are responsible for reasonable costs of collection.

Our guarantee

If you are not satisfied with a surface we cleaned, tell us within 48 hours of the service and we will come back and rework it at no charge, normally within 24 hours of your call. The guarantee covers our workmanship. It does not cover new dirt, rain spotting, pollen, sprinkler overspray, bird droppings or anything that lands on the property after we leave.

Condition of the property

Exterior cleaning reveals what is already there. We are not responsible for pre existing conditions, including but not limited to:

• Hard water etching, mineral staining or scratches already in the glass
• Failed or fogged window seals, which often only become visible once the glass is clean
• Oxidized, chalking or failing paint, stain or sealant
• Loose mortar, damaged stucco, rotted wood or brittle caulking
• Torn or brittle window screens, warped frames and damaged tracks
• Concrete that is already stained, spalled, etched or previously sealed unevenly
• Improperly sealed windows, doors or vents that allow water to enter during washing
• Loose or damaged gutters, fascia, soffit or roofing

Please tell us about known issues before we start. If we notice something concerning during a walk around, we will point it out and document it rather than work around it quietly.

Our process

We choose the method for the surface. Siding, stucco, painted wood and roofs are cleaned using low pressure soft wash chemistry rather than high pressure. Concrete and masonry may be cleaned with pressure. We rinse and protect landscaping as part of the job, though we cannot guarantee that every plant is unaffected, and we are not responsible for plants that were already stressed or dying.

Permanent LED lighting

Permanent lighting is quoted per property after a design review. A deposit is required to schedule the install and to order materials, and that deposit becomes non refundable once materials are cut for your rooflines.

• We warrant our installation workmanship for 12 months from the install date
• Light components carry the manufacturer warranty that comes with them, which we will pass through and help you claim
• The system requires a working exterior outlet on a circuit that can carry the load. If one is not available, an electrician is your responsibility
• Where an HOA or deed restriction governs exterior lighting, approval is your responsibility
• The warranty does not cover damage from storms, falling limbs, roof work, pest damage, power surges or third parties working on the roofline

Christmas light installation

Seasonal installs include the design, the install, maintenance during the season, removal and storage of our materials. Booking is subject to availability and dates are held only once a deposit is paid. Removal happens on our schedule in January, weather allowing. Where you supply your own lights, we install them as they are and cannot warranty their condition or lifespan.

Photos of our work

We may photograph completed work and use those photos on our website and social media. Photos never include your name or street address. Tell us before or during the appointment if you would rather we did not photograph your property.

Insurance and liability

We carry commercial general liability insurance and can provide a certificate on request. If we damage something, tell us before we leave the property or within 48 hours so we can inspect it. Our total liability for any claim is limited to the amount you paid for the service in question. We are not liable for indirect or consequential losses.

Governing law

These terms are governed by the laws of the State of Texas. Any dispute will be handled in the courts of Harris County, Texas. Before filing anything, please call us. Almost everything gets sorted out with a phone call and a return visit.

Changes to these terms

We may update these terms from time to time. The version in effect on the date you book is the one that applies to your job.

Contact us

Luminous Home Services
Houston, Texas
Phone: (346) 661 8067
Email: hello@luminous-hs.com